This document outlines the policies governing student enrollment at Softbl Bootcamp, including refunds, deferrals, transfers, missed sessions, and certifications.
Cancellation and Refund Policy:
Students have a 15-day withdrawal period starting from the first session date.
To initiate a withdrawal, students must submit a written request via email to their Education Consultant or [email protected].
Reason for withdrawal within this timeframe is required.
A full refund will be granted for cancellations requested within the 10-day window.
Refunds for cancellations outside of the 15-day window are not permitted.
Refunds are processed via bank transfer within 60 business days from the withdrawal request.
Month-to-month payment plans may have different refund policies depending on the country. Please refer to your specific agreement.
Deferral Policy:
Students can defer their program start date up to 10 days after the first session.
A deferral processing fee of 5% of the course price applies.
The student must specify their desired return date when requesting a deferral.
The maximum deferral period is 2 months from the request date.
Deferral requests made after the initial 15 days may be granted on a case-by-case basis, with full tuition payment required upfront.
Students have 3 months from the deferral payment date to resume their training.
Failure to re-enroll within this timeframe may result in the need to pay for a new enrollment.
Transfer Policy:
Students can transfer to a different Softbl Bootcamp course within 15 days after the first session.
A transfer processing fee of 5% of the course price applies.
The student will pay the complete price of the new course, with no discounts or installments from the original course applied.
Holidays and Instructor Absence:
Training sessions scheduled on public holidays will not be rescheduled. However, Softbl Bootcamp is committed to ensuring student success.
In case of instructor absence, sessions will be rescheduled to Fridays whenever possible.
Student Absence:
Training sessions missed by students will not be replaced. Softbl Bootcamp remains dedicated to student success and will offer support to catch up on missed materials.
Certifications:
Certification vouchers are issued only after full tuition is paid.
Training costs are non-refundable if a student does not achieve certification.
Students who fail the certification exam will be offered additional training hours (1-3 hours) to improve their skills.
Installment Payment:
Late installment payments exceeding 5 days will result in temporary loss of access to the online platform and hackerspace facilities.
Access will be restored upon full payment of the outstanding installment.
Missed sessions due to access cutoff will not be replaced.
